pwrHR Help Center — FAQs for Guests and DJs
Find answers to the most common questions about using pwrHR. Whether you're a first-time guest trying to join a virtual DJ party or a DJ setting up your live stream, this page covers it. Below are the frequently asked questions grouped by topic: Getting Started, For DJs, For Guests, Payments & Billing, Technical Support, and Safety & Privacy.
Getting Started
Learn what pwrHR is, how to create a guest or DJ account, the difference between the two account types, and why usernames are permanent. Signing up takes about a minute and you can sign in with Google.
For DJs
Everything you need to host: how to publish a party, what streaming equipment you need (DJ software + virtual audio cable), how the audio pipeline works, whether guests see your DJ software (they don't), how you make money (70% of tickets + tips), what Party Energy and Milestones are, and how to grow your audience.
For Guests
How to find and join parties, why the browser asks you to Enable Audio when you join a stream, how to tip a DJ, how the mobile experience works (PWA install on iOS and Android), how to follow DJs, and what happens if you miss a party you bought a ticket for.
Payments & Billing
Accepted payment methods (Stripe processes cards, Apple Pay, Google Pay), the platform's approach to refunds and credits when a party is cancelled, how DJ payouts work (weekly to your Stripe Connect bank account), and which countries are currently supported for DJ payouts (US, Canada, Mexico, Europe).
Technical Support
Supported browsers (Chrome, Firefox, Safari, Edge), audio troubleshooting for guests and DJs, how to install pwrHR as a PWA on your device, and recommended internet speeds (5+ Mbps for guests, 10+ Mbps upload for DJs).
Safety & Privacy
How to report inappropriate behavior, an overview of our Community Guidelines, and how we protect your personal information. Read the full Privacy Policy for details.